Feedback Completed: 06/08/2011
Dealership Name: Chevrolet of Montebello
Name: michell y.
Service Writer: Fernando Ponce Overall Score: 97%
Comments: Always a pleasure to work with Fernando and the service team at Montebello Chevrolet. Fernando kept me informed through the whole process and I am always pleased with the service. 1. Were you greeted in a prompt and friendly manner?
Yes (2 of 2) 2. Was your service performed in a timely fashion?
Yes (2 of 2) 3. Were all of your service requests performed to your satisfaction?
Yes (2 of 2) 4. How would you rate the quality of the work performed?
Excellent (5 of 5) 5. Were you satisfied with the explanation of services provided and charges?
Yes (2 of 2) 6. How would you rate the cleanliness of the facility?
Very Good (4 of 5) 7. Were you satisfied with the ease of scheduling an appointment?
Yes (2 of 2) 8. How would you rate your overall experience?
Excellent (5 of 5)
Feedback Completed: 06/06/2011
Dealership Name: Chevrolet of Montebello
Name: lisa r.
Service Writer: Fernando Ponce Overall Score: 91%
Comments: I would like to thank Fernando Ponce for helping me in regards to my cadillac. And also the mechanic that worked on my car. He also found there was a problem with it and i was not the only one that felt it. Thanks again and Hats off to Fernando in regards to this matter and always helping me when i go in for service... 1. Were you greeted in a prompt and friendly manner?
Yes (2 of 2) 2. Was your service performed in a timely fashion?
Yes (2 of 2) 3. Were all of your service requests performed to your satisfaction?
Yes (2 of 2) 4. How would you rate the quality of the work performed?
Very Good (4 of 5) 5. Were you satisfied with the explanation of services provided and charges?
Yes (2 of 2) 6. How would you rate the cleanliness of the facility?
Very Good (4 of 5) 7. Were you satisfied with the ease of scheduling an appointment?
Yes (2 of 2) 8. How would you rate your overall experience?
Very Good (4 of 5)
Feedback Completed: 06/04/2011
Dealership Name: Chevrolet of Montebello
Name: graciela n.
Sales Employee: Dina Castanon Overall Score: 100%
Comments: Dina was the best and nicest sales person I have every bought a car from. She was professional, and curteous. She treated us as though we were part of the family. She managed every step in the process for us. She took us for two test drives, she treated us with respect, no high pressure sales tactics, she helped us select the color and options we needed, she got the car we wanted from another dealer in less than one day, prepped it, got us through finance quick and easy, and then after the sale was done took all the time needed to explain all the features of the car and how to use them to us. What a great person. Chevrolet of Montebello is lucky to have her as an employee. Anthony Carrick 562-458-1057 1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (2 of 2) 2. Was the salesperson knowledgeable with regard to product?
Yes (2 of 2) 3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (2 of 2) 4. Did you take a demonstration ride?
Yes (2 of 2) 5. Was the fuel tank of your vehicle full at delivery?
Yes (2 of 2) 6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (2 of 2) 7. Would you recommend the dealership to others?
Yes (2 of 2)
Feedback Completed: 05/31/2011
Dealership Name: Chevrolet of Montebello
Name: ed g.
Service Writer: Craig Rodgers Overall Score: 100%
Comments: I have been coming to this Chevrolet dealer since they closed the dealer in Whittier. These gentlemen are very professional and the service department is always clean and they call to inform the status of vehicle. 1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1) 2. Was your service performed in a timely fashion?
Yes (1 of 1) 3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1) 4. How would you rate the quality of the work performed?
Excellent (4 of 4) 5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1) 6. How would you rate the cleanliness of the facility?
Excellent (4 of 4) 7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1) 8. How would you rate your overall experience?
Excellent (4 of 4)
Feedback Completed: 05/30/2011
Dealership Name: Chevrolet of Montebello
Name: christina c.
Service Writer: Jorge A Ceballos Overall Score: 100%
Comments: Fantastic service dept. 1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1) 2. Was your service performed in a timely fashion?
Yes (1 of 1) 3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1) 4. How would you rate the quality of the work performed?
Excellent (4 of 4) 5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1) 6. How would you rate the cleanliness of the facility?
Excellent (4 of 4) 7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1) 8. How would you rate your overall experience?
Excellent (4 of 4)
Feedback Completed: 05/20/2011
Dealership Name: Chevrolet of Montebello
Name: gary h.
Service Writer: Fernando Ponce Overall Score: 100%
Comments: The Customer Sevice provided by Fernando Ponce is excellant ! 1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1) 2. Was your service performed in a timely fashion?
Yes (1 of 1) 3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1) 4. How would you rate the quality of the work performed?
Excellent (4 of 4) 5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1) 6. How would you rate the cleanliness of the facility?
Excellent (4 of 4) 7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1) 8. How would you rate your overall experience?
Excellent (4 of 4)
Feedback Completed: 05/18/2011
Dealership Name: Chevrolet of Montebello
Name: heather b.
Sales Employee: Dina Castanon Overall Score: 86%
Comments: Our purchase was via the internet. Dina went above and beyond to ensure a very positive experience. I was very impressed by both the speed and professionalism associated with your internet department- Dina in particular. Would highly recommend to friends. 1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1) 2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1) 3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1) 4. Did you take a demonstration ride?
No (0 of 1) 5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1) 6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1) 7. Would you recommend the dealership to others?
Yes (1 of 1)
Feedback Completed: 05/02/2011
Dealership Name: Chevrolet of Montebello
Name: kristi p.
Sales Employee: Benjamin Lee Juarez Overall Score: 100%
Comments: Ben was great. Follow up and communication was nice. Getting approved before we ever drove to dealership I believe sped up the process. And Hugo in finance was awesome. I dreaded finance that it would take forever and the finance guy would push a bunch of stuff on us. Hugo was thorough but efficient and not pushy at all. A wonderful expereince. Thanks Josh Pruitt 1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1) 2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1) 3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1) 4. Did you take a demonstration ride?
Yes (1 of 1) 5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1) 6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1) 7. Would you recommend the dealership to others?
Yes (1 of 1)
Feedback Completed: 04/29/2011
Dealership Name: Chevrolet of Montebello
Name: randy g.
Service Writer: Mark S Terrazas Jr. Overall Score: 100%
Comments: I had to bring my vehicle back from the prior weekend due to a part that had to be ordered. The part came in on Monday, and I brought my vehicle in on Tuesday. The vehicle was repaired and is now running great. I also required a ride home while the vehicle was being repaired, and I didn't have to wait more than a few minutes for the ride home. Overall, the work performed, and the service was really great. 1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1) 2. Was your service performed in a timely fashion?
Yes (1 of 1) 3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1) 4. How would you rate the quality of the work performed?
Excellent (4 of 4) 5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1) 6. How would you rate the cleanliness of the facility?
Excellent (4 of 4) 7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1) 8. How would you rate your overall experience?
Excellent (4 of 4)
|
